On-Call Customer Service Representative

Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

 

Key responsibilities include:

 

· Consistently provide excellent and proven customer service skills

· Operating switchboard, mailing, copy and fax equipment

· Shipping & Receiving

· Answer multi-line switchboard and greet visitors professionally and quickly

· Pick-up and deliver mail, copy jobs and faxes to customers

· Lift large bundles of overnight packages and shipments of paper

· Demonstrate flexibility in dealing with schedules and personailities, dependability and work well with minimal supervision.
· Handle time-sensitive material like confidential, urgent packages

· Maintain copier equipment

· Maintain the highest levels of customer care while demonstrating a

  friendly and cooperative attitude

· Demonstrate flexibility in satisfying customer demands in a high

  volume, production environment

· Consistently adhere to business procedure guidelines

· Take direction from supervisor or site manager

· Participate in cross-training

· Maintain all logs and reporting documentation; attention to detail

· Adhere to all safety procedures

· This is an on-call position which means there are no guarantee

  scheduled hours to work/nor be off work (must be available to work as needed)

  The on-call position is utilized to cover shifts during vacations, absences, etc. 

 

PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment.

 

With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

 

PBMS offers a competitive salary and much more.

 

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.